Most people in the US rely on Amazon Prime to get every day and non-essential items of their favorite brands. But sometimes, you can face issues with a product or a service. In those instances, you will think about how to contact Amazon Prime customer service.
The official Amazon Prime customer service phone number is 1-888-712-4221. You can also visit the Amazon Prime Help page at primevideo.com/help. Here you will find extensive troubleshooting resources on setting up the service, canceling it, event troubleshooting, playback support, and accessibility. The Customer Service page of Amazon also provides resources to resolve issues regarding a product or a service. Moreover, the Help page also lets you get in touch with a live person.
Keep reading to know more about contacting the customer support of Amazon Prime.
If you want quick assistance, consider getting help via the Amazon phone number. Dial 1-888-712-4221. This number operates throughout the day and week. However, you cannot expect to be connected directly with a live agent. You must first describe your query to a virtual assistant. If it’s unable to satisfy you, Amazon will connect you with a live agent.
Are you facing an issue using Amazon Prime? It turns out that you may not need to actually connect with customer service at all. Amazon offers help articles on several issues regarding various aspects of the service.
To access Amazon Prime help, go to Amazon Prime – Amazon Customer Service page. Alternatively, you can type it out on the search engine to get to the exact page. Here, you will find articles about various topics. These pertain to the following:
Besides these articles, use the search bar ‘Find more solutions’ below. Here, input keywords related to your query to find the relevant solutions.
Users can visit primevideo.com/help to get their Prime Video-related queries resolved. Here, use the search address bar to find answers to specific problems. Besides that, you can access the ‘Popular Articles’ section. You can find comprehensive support for canceling the Prime Video channel subscription.
Scroll down to find more troubleshooting articles related to different aspects of Amazon Prime. Still, if you need more help, go to the bottom and tap ‘Contact us.’ Upon tapping it, you will be directed to another page where you can sign in and gain appropriate assistance.
Amazon has an extensive customer service page for resolving all sorts of queries. If you don’t prefer to use the Amazon customer service phone number to chat with a live person, use this page.
POINT TO NOTE: If the automated options do not resolve your issue, you can chat with an Amazon customer service associate. Note that the chat window is available 24 hours. So, you have a lot of time to try and fix your issues.
Do you need a comprehensive explanation of any issue? If yes, you can email Amazon. Do not use this option if there is an urgent account-related query, as that can be better handled using the live chat or by calling Amazon customer service.
Write an email to firstname.lastname@example.org to reach out to the customer service team. If you don’t get a response after a few days, use other methods as described above.
Amazon offers help through different social media channels as well. So, if you use Twitter, Facebook, or Instagram, it is easy to access support through these channels.
There you go! Now you know all the possible mediums through which you can effectively get Amazon Prime customer service. Use any of the ways above to connect with a live agent or access the help articles. Let us know in the comments below which customer support medium, you found the most helpful.
You can chat with an Amazon Prime customer service rep by visiting the Contact Us page. Here, choose ‘Something else’ followed by ‘I need more help.’ If you want to get help via call, choose the ‘Request a phone call’ option.
On your web browser, open amazon.com. Go to ‘Accounts & Lists’ at the top-right and choose ‘Prime Membership.’ Now, hover the cursor on ‘Manage Membership.’ At the end, tap the ‘End Membership’ button.
Open Amazon and sign into your Prime account. Tap ‘Accounts & Lists’ and choose the ‘Prime Membership’ option. Click ‘Manage Membership’ and hit the ‘End Membership’ button. Now, tap ‘Cancel my Benefits’ followed by ‘Continue to cancel.’ This will disable the automatic renewal settings on Amazon Prime.
For a year, an Amazon Prime membership costs $139. It translates to $14.99 per month. You will also find various discount options with benefits like fast and free delivery on various items.
Yes, Amazon’s customer service is available 24/7. You can reach out to support seven days of a week through various channels. These include phone, live chat, email, and social media.
If your Amazon account is locked, contact the service through the live chat option on its website. You can call the customer support rep or email Amazon at email@example.com for this issue. Ensure to include all the necessary information while writing the email.