A Guide to Contact Sling TV Customer Service

  • Hales
  • August 19, 2023

Sling TV gives one of the best live TV streaming experiences to people in the US. It’s a one-of-a-kind app-based television service, streaming on-demand and live TV content online. But when a problem arises, users cannot watch live shows on the go, which proves frustrating. Contacting Sling TV customer service helps resolve various issues.

You can call the support team at 1 (888) 308-0784. Besides that, the Sling customer service chat is available round-the-clock to solve various queries. Also, users can peruse the Help Center on the website of the service to resolve technical, payment, and billing issues. The service is also available on Twitter as @SlingAnswers.

Learn more about contacting Sling TV customer support and service below.

Access Sling TV Customer Service on the Phone

Are you wondering about the Sling TV phone number to cancel your subscription or fix any other issues? Just dial 1 (888) 308-0784. This is the only number that will help you directly speak to a customer rep of the service. However, the operational hours of customer service support on the phone may vary. When you speak to a human at Sling, explain your issue properly. The more clearly you explain, the easier it will be for the support rep to resolve it.

Another way to connect with Sling TV on the phone is through their website. Go to the Help section and select the ‘Contact Us’ button. A page will open displaying a toll-free support number. Use this number to chat with a support representative.

Use the Sling Customer Service Chat

One of the excellent support features of this service is chat support. You can avail of Sling TV customer service live chat on the search engine itself. When you type ‘Sling TV telephone number’ on a search engine, such as Google, you’ll find the live chat feature opening immediately in the bottom-right corner. It provides a great way to discuss the problem in real-time without calling the service.

Through the live chat, Sling TV subscribers receive answers in a few moments. To make your query clearer, you can upload a photo as well.

Another way to chat with Sling is by going to their Help page. Follow these points to access the live chat support.

  1. Go to the Help page on the official Sling TV platform.
  2. Now, select the ‘Contact Us’ option.
  3. Here, find the ‘Chat with us’ button.
  4. When you tap it, a live chat will be initiated.
  5. Communicate your issue directly to the support representative, who will then guide you toward a resolution.

How to Report a Problem with Sling TV Over Email

You can also email Sling TV with your concern. This option is suitable for those who do not need urgent assistance and can wait for at least 24 hours. Follow these pointers to email your concern to this service.

  1. Navigate to the Contact Us web page of the official Sling TV website.
  2. Once there, locate the ‘Send an email’ option. Alternatively, there will be a form that you need to fill in describing your concern.
  3. Once you find this option, clearly mention your problem so that the support rep can understand it.
  4. Finally, after accurately filling out the form or writing an email, hit the ‘Submit’ button.
  5. You can expect a response from the support service team in a few hours or a day’s time.
  6. If you’ve filled out a form with your query, you will get the answer in the email you’ve mentioned.

Get Support from the Sling TV Help Center

Apart from calling Sling or writing an email, you may visit the Sling TV Help Center. Here, you will find troubleshooting articles related to all aspects of using this service. Some areas where you will find effective guidance through articles are:

  1. Cancelling subscription
  2. Billing and payments
  3. Managing your account
  4. Installing the Sling app
  5. Using Sling TV features

Click on any one of them to access more articles related to your query.

Seek Answers to Sling TV Problems on Twitter

Sling TV has two accounts on Twitter. The first one is @Sling. This is the official account of the streaming service. Here you will find updates regarding all the new offerings. But if you need customer support, direct message your query to @slinganswers. The support here is available from 9 am to 11 pm ET.

This account recommends users visit the Help Center page if they need assistance regarding any aspect of the service. The account has over 27.3K followers who actively reply to customer queries.

How to Cancel Sling TV

If you have any queries about canceling Sling TV, call the customer service phone number, which is 1 (888) 308-0784. Communicate why you want to cancel your membership with the support rep. Ask them for a confirmation email when they complete terminating your membership.

To cancel the service online by yourself, follow these pointers.

  1. Open Sling TV and sign into your account.
  2. Next, go to the ‘Account Settings’ page.
  3. Tap ‘Cancel Subscription.’
  4. You will find various reasons for this action.
  5. Choose the reason that best relates to your circumstance.
  6. After selecting the appropriate reason, click ‘Continue.’
  7. Now, tap ‘Cancel my subscription.’
  8. It will confirm the termination of the service.

POINT TO NOTE: If you canceled Sling in the midst of your billing cycle, you will have access to it till the billing cycle ends. Also, users can re-subscribe at any point.

How to Cancel Your Roku Sling TV Subscription

If you bought the Sling TV subscription on Roku, you can cancel it on the Roku device and the Roku website. Ensure to cancel it before the ending date to prevent getting charged for the next month.

  • Cancel Sling through the Roku device
  1. Power on your Roku device.
  2. Login to your account.
  3. Press ‘Home’ on the remote.
  4. Next, hit the right arrow button on the Roku remote.
  5. Go to the Sling TV app.
  6. Now, press the ‘*’ button on the remote.
  7. After that, tap ‘Manage subscription’ followed by ‘Cancel subscription.’
  8. To confirm the cancellation, choose ‘Cancel subscription’ again.
  • Cancel Sling through the Roku website
  1. Navigate to the Roku website on your system.
  2. Next, tap the ‘Sign in’ button.
  3. Login to your account.
  4. Visit the ‘My Accounts’ section.
  5. Here, tap ‘Manage your subscriptions.’
  6. Tap the Sling TV app and hit ‘Unsubscribe.’
  7. Lastly, tap ‘Done.’

Frequently Asked Questions

  1. How do I manage my Sling TV?

Sling TV has a ‘My TV’ feature. It displays everything related to your streaming history. Add channels to this feature by going to ‘My TV’ on the Sling TV platform and then choosing ‘My channels.’ Choose the ‘Edit’ icon, select the channels you wish to add, and press ‘Done.’ To remove a title from the ‘Continue watching’ list on Sling, tap the ‘Continue watching’ button at the bottom of the Sling TV platform. Tap ‘Manage’ and choose the titles you wish to remove. Now, tap ‘Clear.’

  1. How many devices can I use my Sling TV account on?

You can watch Sling TV on various devices simultaneously. It all depends on your specific Sling TV plan. If you are a Sling Blue or Sling Orange subscriber, you can only stream Sling on one device at a specific time. However, if you’ve subscribed to the advanced Orange + Blue plan, stream Sling TV on four devices simultaneously. The Sling Latino and Sling International allow three people to stream at once.

  1. Why am I unable to log into my Sling account on TV?

You are probably facing a sign-in error code. It majorly happens because of wrong credentials. So check whether you are using the correct password and email ID and try again. If you cannot log in on the Sling app on a web browser or into My Account, disable the ad-blocking software. Also, try disabling VPN.

  1. Is Sling TV free with Roku?

Sling Free Stream is an ad-supportive free service providing content from more than 335 live channels. Users can access it online free of cost through the Sling app on Roku. But it’s not the same as Sling TV, which is a subscription-based, paid service.

Concluding Words

Hopefully, you have complete knowledge of contacting Sling TV customer service conveniently. Use the live chat feature or call a support rep. Find a support option that fits your needs and tackle any Sling issue easily.

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